Kenneth L. Crowley___________________________________________
2030 Eliza Glynne Lane ∙ Knoxville, TN  37931      865.806.2549 (C) ∙



IT Professional with extensive management and leadership experience. Strong communication skills. Excellent analytical and problem solving abilities.  Maintained information systems. Managed technical support/infrastructure concerns.


Masters, Business Administration,

University of Tennessee,

Knoxville, TN

BBA, Computer Information Systems Management,

Baylor University,

Waco, TX


Leadership/Project Management:

~        Obtaining ISO 9001 certification in order to provide assurance about the ability to satisfy customer quality requirements and to enhance customer satisfaction

~        Establishing infrastructure, including data center operations and multiple IDF closets, during build out for corporate office

~        Upgrading network cabling to Category 6 in manufacturing plants to improve data access and reliability

~        Consolidating printing operations in the corporate office and manufacturing plants to increase efficiency and reduce cost by $12,700 per month

~        Installing Intermec Access Points to deploy wireless Bar Code scanners to track inventory flow in the plants

~        Installing Cisco Wireless Access Points in the Corporate Office and Plants to allow associates to move about the buildings while working

 Audits/Change Control:

  Authored ISO 9001 Work Instructions for IS Department

  Represented IS department in internal EDP audits

  Acquired test sample per Auditors specifications for circulation audits

  Represented company in BPA circulation audits

  Acted as Change Control Officer for AS/400(iSeries) source code

Performance Management:

 Information Technology:


Technical Support Manager,

ImagePoint, Inc.,

Knoxville, TN

09/03 01/09

Midrange & Peripherals Manager,

ImagePoint, Inc.,

Knoxville, TN

04/03 08/03

IS Technical Lead,

ImagePoint, Inc.,

Knoxville, TN

04/00 03/03

AS/400 Technical Lead,

ImagePoint, Inc.,

Knoxville, TN

12/99 03/00

Asst. V. P. Information Systems,

PMSI Services, Inc.,

Waco, TX

01/99 12/99

Programming Manager,

PMSI Services, Inc.,

Waco, TX

05/95 12/98


IBM i5/OS V5R1/V5R2, Help/Systems iSeries Tools, Windows 9x/NT/XP/2000/2003, Microsoft Exchange (5.5, 2003),  Apple OS X, Linux, Symantec Ghost, Microsoft Active Directory, Blackberry Enterprise Server

IBM AS/400 and iSeries, Cisco Routers, Cisco Switches, Cisco Wireless Access Points, Dell Enterprise-class servers, Compaq Proliant servers, HP NetServers, Dell Optiplex Desktops and Latitude Laptops. 

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Last updated 02/13/09 11:30:42 -0500