Kenneth L. Crowley___________________________________________
2030 Eliza Glynne Lane ∙ Knoxville, TN  37931      865.806.2549 (C) ∙ klcrowley@greyboar.com

~EDUCATION~

~PROFESSIONAL EXPERIENCE~

Leadership/Project Management:

• Completed the Ropes Course through the MBA Program at UT, emphasizing trust
• Collaborated on a weeklong Marketplace scenario at UT with teams - choosing leaders and strategizing, and reevaluating strategies according to recurring change
• Obtained Project Management Certificate (non-credit) at UT in October 2006
• Managed teams of varied sizes, both small (7 full-time employees) and large (25 full and part time employees)
• Participated on the monthly IT Steering Committee to insure alignment of IT projects and business goals

• Managed multiple projects which include:

~        Obtaining ISO 9001 certification in order to provide assurance about the ability to satisfy customer quality requirements and to enhance customer satisfaction

~        Establishing infrastructure, including data center operations and multiple IDF closets, during build out for corporate office

~        Upgrading network cabling to Category 6 in manufacturing plants to improve data access and reliability

~        Consolidating printing operations in the corporate office and manufacturing plants to increase efficiency and reduce cost by $12,700 per month

~        Installing Intermec Access Points to deploy wireless Bar Code scanners to track inventory flow in the plants

~        Installing Cisco Wireless Access Points in the Corporate Office and Plants to allow associates to move about the buildings while working

 Audits/Change Control:

§  Authored ISO 9001 Work Instructions for IS Department

§  Represented IS department in internal EDP audits

§  Acquired test sample per Auditors specifications for circulation audits

§  Represented company in BPA circulation audits

§  Acted as Change Control Officer for AS/400(iSeries) source code

Performance Management:

• Recruited and managed staff, both small teams (7 full-time employees) and large (25 full and part time employees)
• Developed and reported weekly KPIs with regard to Help Desk calls

• Completed quarterly associate reviews including development planning, promotion recommendations, and improvement required documentation

 Information Technology:

• Managed enterprise infrastructure including network, data centers, host systems, IT security, Printer/Copiers, Telephone systems, and end-user support

• Responsible for nationwide system availability and performance in a 24x7 environment

• Communicated system outages and status reports to associates
• Developed run procedures and scheduled staff to monitor systems 24x7
• Insured information confidentiality, integrity, and availability through disaster recovery planning and active directory security management
• Performed annual disaster recovery tests at offsite SunGard facility to ensure viability of Technology Availability Plan
• Installed new IBM AS/400(iSeries) models and upgraded from CISC to RISC systems
• Managed AS/400 communication including RJE, BISYNC, ASYNC and Frame Relay
• Maintained security for IBM model 720, 640, 510, and 170 AS/400 as well as model 810 and 820 iSeries

~WORK HISTORY~

~SOFTWARE / HARDWARE~

IBM i5/OS V5R1/V5R2, Help/Systems iSeries Tools, Windows 9x/NT/XP/2000/2003, Microsoft Exchange (5.5, 2003),  Apple OS X, Linux, Symantec Ghost, Microsoft Active Directory, Blackberry Enterprise Server

IBM AS/400 and iSeries, Cisco Routers, Cisco Switches, Cisco Wireless Access Points, Dell Enterprise-class servers, Compaq Proliant servers, HP NetServers, Dell Optiplex Desktops and Latitude Laptops. 

Print a copy in PDF format

Home Personal Resume Books DVD Search For Sale Software Credits Mail
© 2009 Greyboar
Last updated 02/13/09 11:30:42 -0500